Frequently Asked Questions

Last Updated: March 2026

Find answers to our most commonly asked questions below. If you cannot find what you are looking for, contact us anytime at [email protected]. We respond within 24 to 48 business hours, 7 days a week.

Orders & Shopping

How do I place an order?

Browse our collections, select your desired product and size, then click Add to Cart. When you are ready, click the cart icon, review your items, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your order.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. After this window, orders enter processing and cannot be changed. Contact us immediately at [email protected] if you need to make changes.

Will I receive an order confirmation?

Yes. You will receive an automated order confirmation email immediately after your purchase. If you do not receive it within 15 minutes, check your spam folder or contact us.

Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your order history.

Shipping & Delivery

How long does shipping take?

• Standard Shipping (Free): 5 to 8 business days after processing
• Priority Shipping ($20): 2 to 4 business days after processing

Orders are processed within 1 to 3 business days. You will receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes. We offer FREE standard shipping on all US orders with no minimum purchase required.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Use this number on the carrier website to track your package. Allow 24 to 48 hours after shipment for tracking to update.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by destination, typically 7 to 21 business days. Import duties and customs fees are the responsibility of the customer.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

How do I start a return?

1. Email us at [email protected] with your order number and reason for return
2. We will send you return instructions within 1 to 2 business days
3. Pack the item securely and ship to the address provided
4. Once received and inspected, your refund will be processed within 5 to 7 business days

What if my item arrived damaged?

Please email us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Sizing & Fit

How does Skylrk sizing run?

Skylrk pieces are designed with a relaxed, slightly oversized fit. We recommend ordering your true size for the authentic Skylrk look, or sizing down if you prefer a slimmer silhouette.

Where can I find the size guide?

Please refer to our dedicated Size Guide page on the website for detailed measurements across all product categories.

What sizes do you carry?

We carry sizes XS through XXL for most clothing items. Size availability varies by product — check the individual product page for current stock.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and other payment methods shown at checkout. All payments are processed through secure, encrypted payment gateways.

Is my payment information safe?

Yes. We use industry-standard SSL encryption for all transactions. We do not store your full credit card information on our servers. All payment data is processed directly by our secure payment processors.

Contact & Support

How can I contact customer support?

Email: [email protected]. We respond within 24 to 48 business hours, 7 days a week. For fastest response, please include your order number in your email.

I have a complaint — what should I do?

We take all complaints seriously. Please email us with full details of your concern and we will work to resolve it as quickly as possible. We are committed to making every customer experience a positive one.

Still have questions? We are here to help. Email: [email protected] Asked Questions

Last Updated: March 2026

Find answers to our most commonly asked questions below. If you cannot find what you are looking for, contact us anytime at [email protected]. We respond within 24 to 48 business hours, 7 days a week.

Orders & Shopping

How do I place an order?

Browse our collections, select your desired product and size, then click Add to Cart. When you are ready, click the cart icon, review your items, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your order.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. After this window, orders enter processing and cannot be changed. Contact us immediately at [email protected] if you need to make changes.

Will I receive an order confirmation?

Yes. You will receive an automated order confirmation email immediately after your purchase. If you do not receive it within 15 minutes, check your spam folder or contact us.

Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your order history.

Shipping & Delivery

How long does shipping take?

• Standard Shipping (Free): 5 to 8 business days after processing
• Priority Shipping ($20): 2 to 4 business days after processing

Orders are processed within 1 to 3 business days. You will receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes. We offer FREE standard shipping on all US orders with no minimum purchase required.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Use this number on the carrier website to track your package. Allow 24 to 48 hours after shipment for tracking to update.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by destination, typically 7 to 21 business days. Import duties and customs fees are the responsibility of the customer.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

How do I start a return?

1. Email us at [email protected] with your order number and reason for return
2. We will send you return instructions within 1 to 2 business days
3. Pack the item securely and ship to the address provided
4. Once received and inspected, your refund will be processed within 5 to 7 business days

What if my item arrived damaged?

Please email us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Sizing & Fit

How does Skylrk sizing run?

Skylrk pieces are designed with a relaxed, slightly oversized fit. We recommend ordering your true size for the authentic Skylrk look, or sizing down if you prefer a slimmer silhouette.

Where can I find the size guide?

Please refer to our dedicated Size Guide page on the website for detailed measurements across all product categories.

What sizes do you carry?

We carry sizes XS through XXL for most clothing items. Size availability varies by product — check the individual product page for current stock.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and other payment methods shown at checkout. All payments are processed through secure, encrypted payment gateways.

Is my payment information safe?

Yes. We use industry-standard SSL encryption for all transactions. We do not store your full credit card information on our servers. All payment data is processed directly by our secure payment processors.

Contact & Support

How can I contact customer support?

Email: [email protected]. We respond within 24 to 48 business hours, 7 days a week. For fastest response, please include your order number in your email.

I have a complaint — what should I do?

We take all complaints seriously. Please email us with full details of your concern and we will work to resolve it as quickly as possible. We are committed to making every customer experience a positive one.

Still have questions? We are here to help. Email: [email protected]